Support
Contact us
Email support@legacysave.space for anything: a question, a problem, help migrating a folder of documents, or setting the vault up for your parents. You can also reach this address from inside the app, under Profile, then Help Center.
Common questions
I scanned a document and some fields are empty
That is deliberate. When the scan cannot read a field with confidence, we leave it blank for you to fill rather than guessing. A wrong expiry date is worse than an empty one, because reminders depend on it. Retake the photo in better light, or tap the field and type it once.
The scan says it could not read my document clearly
Retake the photo on a flat surface with even light and no glare. If it still fails, use the manual entry option; every field can be typed by hand and the document is stored either way.
I want to add my family
Open the Family tab and invite members by email, or share the family invite code. Each new member's device needs approval before it can see shared documents. You choose which documents each person can see.
I forgot my password
Use "Forgot password" on the sign-in screen. A reset code goes to your email address.
I got a new phone
Sign in on the new phone and approve it from a device you already use, or through the approval email sent to the family owner. This is the device-approval protection working as designed.
How do I delete my account?
In the app: Profile, then Account, then Delete account. Deletion removes your documents from storage. Details of retention and what deletion covers are in the Privacy Policy.
How do I get my documents out?
Every document can be downloaded from its detail screen at any time. There is no export fee and no lock-in.
Data requests
To exercise any data-protection right, including access, correction and erasure, email support@legacysave.space with the subject "Data request". The rights themselves are described in the Privacy Policy.
Security reports
Think you found a vulnerability? See the Security page for how to report it responsibly.